Nakoma Resort Manager at Quincy Business Roundtable
Monthly workshops for small businesses and entrepreneurs to learn, share, and grow together.
On May 17th, Richard Aiple, General Manager of Nakoma Resort was the guest speaker of Quincy Business Roundtable with a presentation on "Successful Customer Service." He shared many wonderful tips, years of experience providing excellent service to his guests in the tourism industry and real world examples from other successful business strategies.
The attendees were encouraged to consider their service philosophy, whether “the customer is always right” and learn from examples of bad customer service. A general takeaway point was to personalize customer service and make memories that will standout to your patrons and encourage repeat business.
The next topic on Wednesday, June 21st, from 5:30 p.m. to 7 p.m will be “ADA Compliance for Small Businesses” featuring guest speaker Khushpreet Mehton, Esq. of Vaughan & Associates Law Office, APC.
The Americans with Disabilities Act (ADA) was passed in 1990 and requires for all businesses to provide people with disabilities an equal opportunity to access the goods or services that they offer. The ADA contains specific requirements for businesses that are open to the public. We hope all Plumas County businesses can learn from this special opportunity about a very important topic.
The guest speaker Mr. Mehton has appeared as lead counsel in several hundred accessibility cases throughout California. Mr. Mehton began his practice prosecuting cases for disabled Plaintiffs and has spent the past five years focusing on defending physical, policy, and website accessibility claims for small business and property owners.
Clint Koble of Sierra Small Business Development Center will also provide a brief summary of the Coronavirus Aid, Relief and Economic Security (CARES) Act Funding offered through Plumas County and now available to microbusinesses.
Free workshop!
Register online to save your seat in-person or receive the zoom link online:
https://www.sierrasbdc.com/event/quincy-business-roundtable
Recordings of past events:
https://www.quincychamber.com/workshops
ADA Compliance for Small Businesses Workshop: Quincy Business Roundtable
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